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Protection of personal data

Customer” means any person who may already be a “SENSE client” (e.g. who bought/used a SENSE product/service in the past) or who is a “potential SENSE client” (e.g. requesting a SENSE product/service).

Personal data” is identification data, mainly name, surname, address, date of birth, birth number, contact details for personal, written, telephone or electronic communication, business and organizational links to entrepreneurs, data provided by the Customer, data on the use of the Controller’s products and services, data on the access to and use of the Controller’s website (including data provided by the Customer, the location and time of use), data on ordered products/services, payments and other financial operations and other indicators. Personal data does not include sensitive personal data under Act No. 101/2000 Coll.

Customer’s personal data is processed by SENSE as a data controller (hereinafter “Controller”). If the Customer refuses to provide personal data to the Controller, the Controller is entitled to refuse to provide the requested products or services to the Customer.


Consent to data processing The Customer agrees to have their personal data, in the case of a Customer – natural person or Customer – legal person, together with other information obtained from public sources (e.g. public lists and registers, internet applications, other public information sources) or from third parties processed by the Controller in order to improve customer care and conduct marketing activities (including marketing surveys). The Customer agrees that the Controller will process the aforementioned data for the purpose and to the extent specified above for the period between the grant of this consent and the expiry of five years from the termination of the last contractual or other legal relationship between the Customer and the Controller. This consent to data processing, granted in particular in accordance with Act. No. 21/1992 Coll., No. 89/2012 Coll., No. 480/2004 Coll., in the case of a Customer – natural person and in accordance with the applicable Act No. 101/2000 Coll., is voluntary and the Customer is entitled to revoke it at any time in relation to the Controller. Revocation of consent must be done in writing.


The extent and purpose of personal data processing The Customer’s personal data shall be processed by the Controller in accordance with Act No. 101/2000 Coll. as amended.

Customer’s rights in relation to personal data processing If the Customer asks the Controller in writing, in accordance with the applicable legal provision, the Controller is obliged to provide the Customer with information on the personal data processed, the purpose and nature of data processing and on the recipients of the personal data. The Customer is also entitled to ask the Controller to correct the personal data if they find that the personal data processed by the Controller is incorrect. If the Customer discovers or believes that the Controller processes their personal data in violation of the privacy of the Customer or in violation of the law, they are entitled to request an explanation from the Controller or to ask the Controller to remedy this situation. In the event of a violation of the Controller’s obligations, the Customer has the right to appeal to the Office for Personal Data Protection with a request for remedial measures.